nostar Terms & Conditions

Acceptance of Terms

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("the Player", "you", "your") and nostar ("we", "us", "our", "the Company"), the operator of the nostar online gaming platform accessible at https://nostar.bet ("the Platform").

By accessing, browsing, registering on, or using any part of the nostar Platform — including all casino games, live dealer tables, sports betting markets, bingo rooms, promotional offers, and payment services — you acknowledge that you have read, understood, and agree to be bound by these Terms in their entirety, along with our Privacy Policy and any additional rules or guidelines applicable to specific games or promotions published on the Platform.

If you do not agree with any part of these Terms, you must immediately cease using the nostar Platform and, if applicable, close your account by contacting our support team.

Eligibility

To be eligible to open and maintain a nostar account and to use the Platform's real-money services, you must satisfy all of the following conditions at all times:

1. You are at least twenty-one (21) years of age. This age requirement is imposed by PAGCOR and is non-negotiable. nostar reserves the right to request proof of age at any point and to suspend or close any account where the age requirement is not met.
2. You are a resident of the Philippines or are accessing the Platform from a jurisdiction where online gambling is lawful. It is your sole responsibility to determine the legality of online gambling in your country or territory of residence or access.
3. You are accessing the Platform solely for your own personal entertainment and are not acting on behalf of, or for the benefit of, any other person or entity.
4. You are not an employee, director, officer, contractor, or agent of nostar, nor an immediate family member of any such person, where "immediate family member" includes a spouse, parent, child, or sibling.
5. You have not previously been excluded from nostar or any other PAGCOR-licensed platform through a self-exclusion programme or operator-imposed exclusion.
6. You are not located in, or a national of, any jurisdiction designated by applicable law as a restricted or prohibited territory for online gambling.

Account Registration

To access real-money services on nostar, you are required to create a registered account. The following rules apply to your account at all times:

3.1 One Account Per Player

Each natural person may hold only one (1) active nostar account. The creation of multiple accounts by the same individual — whether using the same or different personal information, email addresses, device identifiers, or payment methods — is strictly prohibited. nostar employs automated and manual detection systems to identify duplicate accounts. All duplicate accounts will be suspended and their balances forfeited without prior notice.

3.2 Accurate Information

You agree to provide accurate, current, and complete information during the registration process and to update such information promptly whenever it changes. Providing false, misleading, or incomplete information is a breach of these Terms and may result in immediate account closure and forfeiture of all balances.

3.3 Account Security

You are solely responsible for maintaining the confidentiality of your account credentials, including your username and password. You must not share your login details with any third party. nostar will not be liable for any losses resulting from unauthorised access to your account caused by your failure to maintain the security of your credentials. If you suspect unauthorised access, you must contact our support team immediately.

3.4 Account Access

Your nostar account is for your personal use only. You may not transfer, sell, assign, or otherwise convey your account or any right therein to any other person. Any such transfer shall be void and may result in permanent account closure.

Identity Verification (KYC)

In accordance with PAGCOR regulatory requirements and applicable Philippine anti-money laundering laws, nostar is required to verify the identity of all players before processing withdrawal requests and, in certain circumstances, before accepting deposits above specified thresholds.

4.1 Documents Required

You may be required to submit one or more of the following documents as part of our Know Your Customer (KYC) verification process:

• A valid government-issued photo identification (Philippine passport, driver's licence, SSS ID, UMID, PhilHealth ID, or Voter's ID)
• Proof of address (utility bill, bank statement, or government-issued document showing your current residential address, dated within 90 days)
• Proof of payment method ownership (screenshot or statement showing your GCash, PayMaya, BPI, BDO, or Metrobank account is registered in your name)
• Any additional documentation that nostar or PAGCOR may reasonably require to satisfy regulatory obligations

4.2 Processing Time

nostar will use reasonable efforts to process KYC submissions within three (3) business days of receiving all required documentation. Withdrawals will be placed on hold until verification is complete. nostar shall not be liable for any delays caused by a player's failure to submit accurate or legible documentation.

Deposits & Withdrawals

5.1 Deposits

nostar accepts deposits via the following Philippine payment methods: GCash, PayMaya, BPI Online, BDO Online Banking, and Metrobank Online. All transactions are denominated in Philippine Peso (PHP). The minimum deposit amount is ₱100. nostar does not charge deposit fees, however your payment provider may impose transaction charges for which nostar bears no responsibility.

Deposits are credited to your nostar wallet promptly upon confirmation from the payment provider. GCash and PayMaya deposits typically reflect within seconds. Bank transfers may take up to one (1) business day to confirm.

5.2 Withdrawals

Withdrawal requests may only be made to a payment method registered in the same name as your verified nostar account. Third-party withdrawals are strictly prohibited. The minimum withdrawal amount is ₱200. Withdrawals are subject to the following conditions:

• Your account must have passed KYC verification before any withdrawal is processed.
• Any applicable bonus wagering requirements attached to your account balance must be fully satisfied prior to withdrawal.
• nostar reserves the right to request additional documentation before processing a withdrawal where required by its AML procedures.
• Withdrawal processing times are typically within five (5) minutes for GCash and PayMaya, and within one (1) business banking day for bank transfers, subject to verification requirements.

5.3 Chargebacks

Initiating a chargeback or payment dispute with your bank or payment provider without first attempting to resolve the matter with nostar's support team is a material breach of these Terms. nostar reserves the right to suspend your account immediately upon receiving notice of a chargeback and to recover any amounts subject to fraudulent or unjustified chargebacks through all available legal means.

Bonuses & Promotions

nostar offers various promotional bonuses to eligible players, including but not limited to welcome bonuses, deposit match bonuses, free spins, cashback offers, and reload bonuses. All bonuses are subject to the following general terms, in addition to any specific terms stated on the relevant promotion page:

• Bonuses are available to verified players aged 21 and above who are residents of the Philippines.
• Each bonus is subject to a wagering requirement that must be met in full before any withdrawal of bonus funds or associated winnings can be processed. The applicable wagering multiplier is stated on each promotion's detail page.
• Bonuses have an expiry period, after which any unmet wagering requirements and associated bonus balance will be removed from your account without notice.
• nostar reserves the right to determine which games contribute to wagering requirements and at what contribution percentage. Live casino games and certain high-RTP slots may contribute at a reduced rate or not at all.
• Only one promotional bonus may be active at a time unless explicitly stated otherwise.
• nostar reserves the right to modify, suspend, or withdraw any promotion at any time without prior notice, subject to honouring any bonus already credited to a player's account.
• Bonus abuse — including but not limited to opening multiple accounts to claim multiple bonuses, exploiting promotional terms through low-risk betting patterns, or coordinating with other players — will result in forfeiture of the bonus and associated winnings, and may result in permanent account closure.

Game Rules & Fairness

All games available on the nostar Platform are operated using certified Random Number Generator (RNG) technology where applicable, and are subject to independent third-party testing and certification for fairness. Live dealer games are streamed in real time from licensed studio environments.

Each game available on nostar is governed by its own specific rules, which are accessible within the game interface. Players are responsible for familiarising themselves with game rules before wagering real money. In the event of a conflict between a game's specific rules and these Terms, the specific game rules shall prevail for matters relating to game outcomes.

Published Return-to-Player (RTP) percentages for slot games represent long-term theoretical averages and are not a guarantee of individual session results. nostar does not manipulate game outcomes and has no ability to do so on games governed by certified RNG systems.

In the event of a malfunction, disconnection, or technical error that affects a game round, nostar reserves the right to void the affected round and return the wager to the player's account. Malfunctions void all pays and plays. nostar shall not be liable for losses resulting from system errors or disconnections caused by factors outside its direct control, including but not limited to the player's internet connection or device performance.

Prohibited Conduct

The following activities are strictly prohibited on the nostar Platform. Engaging in any prohibited conduct will result in immediate account suspension, permanent closure, forfeiture of all balances, and may be reported to PAGCOR and relevant Philippine law enforcement authorities:

• Using the Platform if you are under 21 years of age or are accessing from a restricted jurisdiction
• Opening or operating multiple accounts or assisting others in doing so
• Providing false, inaccurate, or fraudulent information during registration or KYC
• Using automated software, bots, scripts, or any artificial intelligence tool to interact with games or exploit promotional offers
• Colluding with other players in poker, live dealer games, or any other multi-player format
• Exploiting software bugs, glitches, or errors to gain an unfair advantage, and failing to report such errors to support
• Engaging in money laundering, fraud, or any activity that violates the Anti-Money Laundering Act of the Philippines (Republic Act No. 9160, as amended)
• Initiating unjustified chargebacks or payment disputes
• Abusing bonuses through coordinated low-risk betting, arbitrage strategies, or other pattern play designed to circumvent wagering requirements
• Threatening, harassing, or abusing any nostar staff member or other player

Responsible Gaming

nostar is committed to promoting responsible gaming and takes its obligations under PAGCOR's responsible gaming framework seriously. We provide the following tools to help players manage their gambling activity:

• Deposit Limits: Players may set daily, weekly, or monthly deposit limits through their account settings. Limit reductions take effect immediately; increases are subject to a 24-hour cooling-off period.
• Session Reminders: Players may configure session duration reminders to receive notifications after a specified period of continuous play.
• Cool-Off Period: Players may request a temporary suspension of their account for a period of 24 hours, 7 days, or 30 days. During this period, the account cannot be accessed for real-money play.
• Self-Exclusion: Players may request permanent self-exclusion from the nostar Platform by contacting our support team. Self-exclusion is irrevocable for a minimum period of six (6) months and will result in the closure of your account and removal from all marketing communications.

If you believe your gambling may be causing harm to yourself or others, we strongly encourage you to use the tools above and to seek assistance. nostar will not market to or solicit any player who has self-excluded or is subject to a cool-off period.

Intellectual Property

All content on the nostar Platform — including but not limited to the nostar brand name and logo, website design, graphics, text, software, game interfaces, promotional materials, and audio-visual content — is the exclusive property of nostar or its licensors and is protected by applicable intellectual property laws, including the Intellectual Property Code of the Philippines (Republic Act No. 8293).

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the nostar Platform solely for your own personal, non-commercial entertainment purposes. This licence does not include the right to copy, reproduce, distribute, sell, modify, create derivative works of, or otherwise exploit any content from the Platform without the express prior written consent of nostar.

Any unauthorised use of nostar's intellectual property is a breach of these Terms and may constitute an infringement of applicable intellectual property laws, for which nostar reserves all legal remedies.

Limitation of Liability

To the fullest extent permitted by applicable Philippine law, nostar's total liability to you in connection with your use of the Platform — whether in contract, tort (including negligence), breach of statutory duty, or otherwise — shall not exceed the total amount deposited by you into your nostar account in the thirty (30) days immediately preceding the event giving rise to the claim.

nostar shall not be liable for any of the following categories of loss, whether direct or indirect, even if nostar has been advised of the possibility of such losses:

• Loss of profits, revenue, or anticipated savings
• Loss of business or contracts
• Loss of data or information
• Any indirect, special, incidental, or consequential loss or damage of any nature
• Losses arising from the player's own decision to gamble or from the inherently uncertain outcomes of gambling activities
• Losses resulting from the player's failure to comply with these Terms
• Losses resulting from events beyond nostar's reasonable control, including force majeure events, third-party service disruptions, or acts of government

Nothing in these Terms shall limit or exclude nostar's liability for death or personal injury caused by its negligence, or for any other liability that cannot be excluded or limited under applicable Philippine law.

Privacy & Data

nostar is committed to protecting your personal data in accordance with the Data Privacy Act of the Philippines (Republic Act No. 10173) and its implementing rules and regulations. The collection, use, storage, and disclosure of your personal information is governed by our Privacy Policy, which forms part of these Terms by reference.

By creating a nostar account, you consent to the collection and processing of your personal data as described in our Privacy Policy, including for the purposes of account management, KYC verification, fraud prevention, AML compliance, customer support, and, where you have opted in, marketing communications.

You have the right to access, correct, and request deletion of your personal data subject to applicable legal requirements and nostar's data retention obligations under PAGCOR regulations. Please refer to our Privacy Policy for full details on your data rights and how to exercise them.

Termination

13.1 Termination by the Player

You may close your nostar account at any time by contacting our customer support team. Upon closure, any verified cash balance remaining in your account (excluding bonus funds and any winnings derived from active bonus play with unmet wagering requirements) will be refunded to your verified payment method within ten (10) business days, subject to completion of any outstanding KYC requirements.

13.2 Termination by nostar

nostar reserves the right to suspend or permanently close your account at any time, with or without prior notice, in the event of:

• A breach of any provision of these Terms
• Reasonable suspicion of fraudulent activity, money laundering, or other illegal conduct
• A failure to satisfy KYC requirements within a reasonable timeframe
• A regulatory instruction from PAGCOR or any competent Philippine authority
• The player's account being inactive for a continuous period of twenty-four (24) months

In cases of account closure due to a breach of these Terms, nostar reserves the right to withhold balances pending investigation. Where no breach is established, verified cash balances will be returned to the player.

Governing Law & Dispute Resolution

These Terms and any dispute or claim arising out of or in connection with them or their subject matter shall be governed by and construed in accordance with the laws of the Republic of the Philippines, without regard to its conflict of laws provisions.

In the event of a dispute between you and nostar, you agree to first contact our customer support team to attempt to resolve the matter informally. nostar aims to acknowledge all formal complaints within 48 hours and to provide a substantive response within ten (10) business days.

If a dispute cannot be resolved informally, either party may refer the matter to PAGCOR's dispute resolution process as the relevant regulatory authority. Nothing in this clause prevents either party from seeking urgent injunctive or other equitable relief from a court of competent jurisdiction in the Philippines.

Amendments to These Terms

nostar reserves the right to amend these Terms at any time. When material changes are made, nostar will notify registered players by email and/or by posting a prominent notice on the Platform at least seven (7) days before the changes take effect, except where immediate changes are required by law or regulatory instruction.

Your continued use of the nostar Platform after the effective date of any amended Terms constitutes your acceptance of the updated Terms. If you do not agree with the amended Terms, you must stop using the Platform and close your account before the effective date of the changes.

The most current version of these Terms will always be available on the nostar website. The "Last updated" date at the top of this page indicates when these Terms were most recently revised.

Contact Us

If you have any questions, concerns, or complaints regarding these Terms and Conditions, or any aspect of your nostar account or our services, please contact our support team through the following channels:

• Live Chat: Available 24/7 directly on the nostar Platform. This is the fastest way to reach our Filipino-speaking support team.
• Email Support: [email protected] — for general account and gameplay enquiries.
• Business & Legal Enquiries: [email protected]

nostar's customer support team is available around the clock via live chat, with email responses typically provided within one (1) business day. For formal legal notices or regulatory matters, written correspondence should be directed to [email protected] with the subject line "Legal Notice".