nostar Privacy Policy
At nostar, your personal information is treated with the highest level of care. This Privacy Policy explains exactly what data we collect, why we collect it, how we use it, and the rights you hold as a Filipino player under the Data Privacy Act of the Philippines.
Last updated: January 1, 2026Privacy Policy
Republic of the Philippines
Republic Act No. 10173
PAGCOR & National Privacy Commission
All nostar Registered Players
How nostar Protects Your Data
We built nostar's privacy framework around six core principles — every one of them rooted in Philippine law and international best practices for data protection.
SSL Encryption
All data transmitted between your device and nostar's servers is protected by 256-bit SSL/TLS encryption. Whether you're logging in from Manila, Cebu, or Davao, your credentials and personal details travel over a fully encrypted channel at all times.
Secure Data Storage
Your personal information is stored in secure, access-controlled environments. nostar limits internal access to personal data strictly to staff who need it to perform their job functions. Unnecessary access is logged and audited.
Purpose Limitation
nostar collects only the personal data that is necessary for account management, KYC compliance, fraud prevention, and customer support. We do not collect data beyond what is required to deliver our services to Filipino players.
No Unauthorised Sharing
nostar does not sell, rent, or trade your personal information to third-party marketing companies. Sharing with external parties is strictly limited to what is required by PAGCOR regulation, AML obligations, or payment processing — never for profit.
Your Controls
You have meaningful control over your data. nostar provides tools to access, correct, and request deletion of your personal information. Marketing preferences can be updated at any time through your account settings or by contacting our support team.
Regulatory Compliance
nostar operates in full compliance with the Data Privacy Act of the Philippines (RA 10173) and its Implementing Rules and Regulations, as well as PAGCOR's data governance requirements for licensed online gaming operators.
Introduction
nostar ("we", "us", "our", "the Company") operates the online gaming and sports betting platform accessible at https://nostar.bet ("the Platform"). We are committed to respecting and protecting the privacy of every person who uses our Platform, and to handling personal data responsibly, transparently, and in accordance with applicable Philippine law.
This Privacy Policy ("Policy") describes how nostar collects, uses, stores, shares, and protects your personal information when you visit our website, create an account, make deposits or withdrawals, participate in games, contact our support team, or otherwise interact with the nostar Platform. It applies to all registered players, visitors, and any other individuals whose personal data we process in connection with our services.
This Policy is issued pursuant to, and should be read in conjunction with, the Data Privacy Act of the Philippines (Republic Act No. 10173, "DPA"), its Implementing Rules and Regulations, and the applicable issuances of the National Privacy Commission ("NPC"). It also reflects nostar's obligations as a PAGCOR-regulated gaming operator.
By registering an account with nostar or by continuing to use the Platform after this Policy has been published or updated, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein.
Data We Collect
nostar collects personal information that is necessary to provide you with a safe, compliant, and high-quality gaming experience. The categories of personal data we collect are outlined in the table below:
| Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full legal name, date of birth, nationality, gender | Account creation, KYC verification, age compliance (21+) |
| Contact Data | Email address, mobile number, residential address | Account management, support, regulatory correspondence |
| Government ID Data | Philippine passport, driver's licence, UMID, SSS ID, Voter's ID | KYC/AML compliance per PAGCOR and RA 9160 requirements |
| Financial Data | GCash number, PayMaya account, BPI/BDO/Metrobank account details, transaction history | Deposit and withdrawal processing, AML monitoring |
| Gaming Data | Game sessions, wager history, win/loss records, bonus usage, betting patterns | Service delivery, responsible gaming monitoring, fraud detection |
| Technical Data | IP address, device type, browser type, operating system, session timestamps | Security, fraud prevention, platform optimisation |
| Communication Data | Live chat transcripts, email correspondence, support tickets | Customer support, dispute resolution, quality assurance |
| Marketing Data | Communication preferences, promotional opt-ins, survey responses | Targeted promotions (where consented), service improvement |
nostar does not collect sensitive personal information beyond what is strictly necessary for identity verification and regulatory compliance. We do not collect information about your religious beliefs, political views, or health status unless you voluntarily provide such information in the context of a responsible gaming self-exclusion request.
How We Collect Your Data
nostar collects your personal data through several channels, all of which are clearly disclosed:
3.1 Directly From You
The majority of personal data we hold is provided directly by you when you register an account, complete KYC verification, make a deposit or withdrawal, contact our support team, participate in a promotion, or fill out any form on the nostar Platform. You control what you share with us in these interactions.
3.2 Automatically Through the Platform
When you visit and use the nostar website or mobile interface, we automatically collect certain technical information including your IP address, device identifiers, browser type, operating system, pages visited, session duration, and referring URLs. This information is collected via server logs, cookies, and similar tracking technologies as described in Section 7 of this Policy.
3.3 From Third Parties
In certain circumstances, nostar may receive personal data about you from third-party sources, including:
- Payment service providers (GCash, PayMaya, BPI, BDO, Metrobank) who confirm transaction status and account ownership
- Identity verification service providers engaged by nostar to assist with KYC processing
- Fraud prevention and AML screening services that cross-reference your information against watchlists required by Philippine law
- PAGCOR or other regulatory bodies where required by law
How We Use Your Data
nostar uses the personal data we collect strictly for the purposes set out below. We do not use your data in ways that are incompatible with the purpose for which it was originally collected, unless we have obtained your separate consent or are required to do so by law.
- Account Management: To create, maintain, and administer your nostar player account, including processing your registration, verifying your identity, and managing your account settings and preferences.
- Service Delivery: To provide you with access to all nostar games, live casino features, sports betting markets, bingo rooms, and other platform services you have requested.
- Payment Processing: To process your deposits and withdrawals via GCash, PayMaya, BPI, BDO, Metrobank, and other supported Philippine payment channels, and to maintain accurate transaction records.
- Regulatory Compliance: To fulfil nostar's legal obligations under PAGCOR regulations, the Anti-Money Laundering Act of the Philippines (RA 9160, as amended), the Data Privacy Act (RA 10173), and other applicable Philippine laws.
- Fraud Prevention and Security: To detect, investigate, and prevent fraudulent activity, money laundering, multi-accounting, bonus abuse, and other prohibited conduct that could harm you, other players, or nostar.
- Responsible Gaming: To monitor gaming behaviour and, where patterns suggest potential harm, to proactively reach out to you with responsible gaming information or to apply account restrictions in accordance with our Responsible Gaming Policy.
- Customer Support: To respond to your enquiries, process your complaints, and resolve disputes in a timely and effective manner.
- Marketing Communications: To send you information about nostar promotions, bonuses, new games, and special offers, but only where you have given your express consent to receive such communications. You may withdraw this consent at any time.
- Platform Improvement: To analyse aggregated, anonymised usage data to improve the performance, design, and features of the nostar Platform for all Filipino players.
Legal Basis for Processing
Under the Data Privacy Act of the Philippines, nostar is required to have a lawful basis for processing your personal data. The legal bases upon which nostar relies are as follows:
- Contractual Necessity: Processing that is necessary to perform the contract between you and nostar — i.e., to operate your account, deliver games, and process payments.
- Legal Obligation: Processing that nostar is required to carry out in order to comply with applicable Philippine law, including PAGCOR licensing conditions, AML requirements under RA 9160, and tax reporting obligations.
- Legitimate Interests: Processing that is necessary for nostar's legitimate business interests — including fraud detection, platform security, and service improvement — provided those interests are not overridden by your rights and freedoms.
- Consent: Processing based on your freely given, specific, and informed consent — primarily for marketing communications and certain non-essential cookies. You may withdraw consent at any time without affecting the lawfulness of prior processing.
Sharing Your Data
nostar does not sell, rent, or trade your personal information. We share your personal data only in the limited circumstances described below, and always subject to appropriate data protection safeguards:
6.1 Payment Service Providers
We share the minimum necessary financial and identity data with GCash, PayMaya, BPI, BDO, Metrobank, and other payment processors to facilitate your deposits and withdrawals. These providers operate under their own privacy policies and are separately responsible for compliance with applicable data protection laws.
6.2 Regulatory Authorities
nostar is required to share certain player data with PAGCOR and other competent Philippine authorities, including the Anti-Money Laundering Council (AMLC), as required by our operating licence and by applicable law. nostar will comply with any valid legal order, court process, or regulatory direction requiring disclosure of player data.
6.3 Service Providers
nostar engages carefully selected third-party service providers to assist with specific operational functions, including identity verification, fraud screening, IT infrastructure, data hosting, and customer support platforms. These providers are bound by data processing agreements and are permitted to use your data only for the specific purpose for which they were engaged.
6.4 Business Transfers
In the event of a merger, acquisition, or sale of all or substantially all of nostar's business assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and of any material changes to how your data is processed as a result.
nostar never shares your personal data with third-party advertisers, data brokers, or marketing companies. Your information is used exclusively to operate nostar's services and to fulfil our legal obligations as a PAGCOR-regulated operator.
Cookies & Tracking Technologies
nostar uses cookies and similar technologies to operate and improve the Platform. A cookie is a small text file placed on your device when you visit a website. The types of cookies we use are:
7.1 Strictly Necessary Cookies
These cookies are essential for the nostar Platform to function and cannot be disabled without affecting your ability to use core features such as logging in, maintaining your session, and processing transactions. No consent is required for these cookies as they are necessary to deliver the service you have requested.
7.2 Performance and Analytics Cookies
These cookies help nostar understand how players use the Platform by collecting aggregated, anonymised information about pages visited, session duration, and error occurrences. This data is used solely to improve Platform performance and user experience. These cookies require your consent.
7.3 Functional Cookies
These cookies remember your preferences — such as language settings, display preferences, and previously played games — to personalise your nostar experience. These cookies require your consent.
7.4 Managing Cookies
You can manage and control cookie preferences through your browser settings. Most browsers allow you to block or delete cookies. Note that disabling strictly necessary cookies will impair your ability to use the nostar Platform. For performance and functional cookies, you may update your preferences at any time via the cookie settings panel on the Platform.
Data Retention
nostar retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable Philippine law and PAGCOR regulations. The following retention periods apply:
| Data Category | Retention Period | Basis |
|---|---|---|
| Account & Identity Data | Duration of account + 5 years after closure | PAGCOR licence conditions, AML obligations |
| KYC Documents | 5 years from account closure | RA 9160 (Anti-Money Laundering Act) |
| Transaction Records | 5 years from transaction date | RA 9160, PAGCOR reporting requirements |
| Gaming History | Duration of account + 2 years | Dispute resolution, regulatory audit |
| Support Communications | 3 years from last interaction | Legitimate interest, dispute resolution |
| Marketing Preferences | Until consent is withdrawn | Consent |
| Technical / Log Data | 12 months | Security, fraud prevention |
Upon expiry of the applicable retention period, your personal data will be securely deleted or anonymised in accordance with nostar's data disposal procedures. Where data must be retained for longer periods due to an ongoing investigation, legal proceeding, or regulatory instruction, it will be retained until such matter is fully resolved.
Your Rights Under the Data Privacy Act
As a data subject under the Data Privacy Act of the Philippines, you have the following rights in relation to your personal data held by nostar. To exercise any of these rights, please contact our Data Protection Officer using the details in Section 14.
Right to Be Informed
You have the right to be informed whether nostar holds personal data about you, and to receive clear and accessible information about how that data is being processed — which is the purpose of this Privacy Policy.
Right to Access
You have the right to request a copy of the personal data nostar holds about you. We will provide this within 15 business days of receiving a valid access request, subject to identity verification.
Right to Correction
You have the right to request correction of any inaccurate, incomplete, or outdated personal data held about you. Many details can be updated directly through your nostar account settings.
Right to Erasure
You have the right to request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to nostar's legal retention obligations under PAGCOR and AML regulations.
Right to Object
You have the right to object to the processing of your personal data on grounds of legitimate interest, including objecting to direct marketing. Where you object to marketing, we will stop processing your data for that purpose immediately.
Right to Complain
You have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe nostar has processed your personal data in a manner that violates the Data Privacy Act.
nostar may need to verify your identity before fulfilling any data rights request. This is to protect your information from unauthorised access. Where a request is manifestly unfounded or excessive, nostar reserves the right to charge a reasonable administrative fee or to refuse the request, with reasons provided in writing.
Security Measures
nostar implements a range of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, disclosure, destruction, or alteration. Our security framework includes:
- 256-bit SSL/TLS encryption for all data in transit between your device and our servers
- Encryption at rest for all personal data and financial records stored on nostar's infrastructure
- Multi-factor authentication requirements for internal staff accessing player data systems
- Role-based access controls that restrict data access to authorised personnel with a legitimate business need
- Regular penetration testing and vulnerability assessments by independent security professionals
- 24/7 intrusion detection and security monitoring on all systems that handle personal data
- Formal incident response procedures that include mandatory data breach notification to the NPC and affected players within 72 hours where required by the DPA
- Regular staff training on data protection obligations and information security best practices
Whilst nostar takes all reasonable steps to protect your personal data, no transmission over the internet or electronic storage system is 100% secure. You also have a responsibility to maintain the security of your nostar account credentials. We strongly recommend using a strong, unique password and enabling any two-factor authentication options available in your account settings.
Minors and Age Restriction
The nostar Platform is strictly intended for adults aged 21 years and above, in accordance with PAGCOR regulations governing online gaming in the Philippines. nostar does not knowingly collect personal data from any person under the age of 21.
During registration, all players are required to confirm that they are 21 or older and to submit valid government-issued identification as part of the KYC process. Where nostar discovers or has reasonable grounds to believe that personal data has been collected from a person under 21, the following actions will be taken immediately:
- The account will be suspended and access to the Platform revoked
- Any deposits made will be returned to the original payment method after identity verification
- Any winnings accumulated will be forfeited in line with our Terms and Conditions
- All personal data collected from the underage individual will be securely deleted as soon as is legally permissible
If you are a parent or guardian and believe a minor may have registered on the nostar Platform, please contact our support team immediately at [email protected] so we can investigate and take appropriate action without delay.
Marketing Communications
nostar may send you promotional emails, SMS messages, or in-platform notifications about bonuses, new game releases, tournaments, and special offers — but only where you have given your express consent to receive such communications during registration or at a later time through your account settings.
12.1 Opting Out
You may withdraw your consent to receive marketing communications at any time by:
- Clicking the "unsubscribe" link included in any marketing email from nostar
- Updating your communication preferences in your nostar account settings
- Contacting our support team via live chat or by emailing [email protected] with your request
Withdrawal of consent for marketing will not affect your ability to use the nostar Platform or receive essential service-related communications such as transaction confirmations, security alerts, and account notices.
12.2 Personalised Offers
Where you have consented to marketing communications, nostar may use your gaming history and account data to personalise the promotions and offers we send you, ensuring they are relevant to your interests and play style. This personalisation is carried out using automated processing of your gaming and transaction data. You have the right to object to this type of automated processing at any time.
Changes to This Privacy Policy
nostar reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, the services we offer, applicable Philippine law, or PAGCOR regulatory requirements. When we make material changes to this Policy, we will take the following steps to ensure you are informed:
- The updated Policy will be published on this page with a revised "Last Updated" date at the top
- For material changes that significantly affect how we process your personal data, we will notify you by email to the address registered on your nostar account, or via a prominent notice on the Platform, at least 14 days before the changes take effect
- Where required by law, we will seek your fresh consent before applying changes that affect data processing activities that are based on consent
We encourage you to review this Privacy Policy periodically to stay informed about how nostar protects your personal data. Continued use of the Platform after the effective date of any changes constitutes your acceptance of the updated Policy.
Contact & Complaints
If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or have a concern about how nostar has handled your personal data, please contact our Data Protection Officer:
nostar Data Protection Officer
Email: [email protected]
Business Inquiries: [email protected]
Response Time: Within 15 business days of receiving your request
14.1 Complaints to the National Privacy Commission
If you are not satisfied with nostar's response to your data privacy concern, you have the right to escalate your complaint to the National Privacy Commission of the Philippines. The NPC is the government authority responsible for administering and implementing the Data Privacy Act (RA 10173) and for adjudicating complaints from data subjects.
nostar is committed to cooperating fully with the NPC in the investigation of any complaint and to implementing any remedial measures directed by the Commission. We take every data privacy concern seriously and will always endeavour to resolve matters fairly and transparently before a formal complaint becomes necessary.
Join nostar & Play Responsibly
Now that you know exactly how nostar protects your personal data, explore our full range of slots, live casino games, sports betting, and bingo. Safe, secure, and built for Filipino players.
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